Terms of service

Last Updated: August 25, 2026

These Terms of Service (“Terms”) govern your access to and use of https://softelux.com/ (the “Site”) and any purchases or services provided by Weston Row (“Weston Row,” “we,” “us,” or “our”).

By visiting the Site, creating an account, submitting an order, or otherwise using our services, you agree to these Terms and to the policies incorporated into them, including our:

• Return and Refund Policy
• Privacy Policy
• Shipping Policy
• Order Processing Policy
• Your Privacy Choices page
• Any other policy or notice published on the Site

If you do not agree to these Terms, you should not use the Site or place an order.

STORE INFORMATION

Store Name: Weston Row
Website: https://softelux.com/
Email: yanguoxiong024@outlook.com

Business Address:

535 Beluga Ave, Apt D
JBER, AK 99505
United States

Weston Row is an independent online retailer offering athletic footwear, lifestyle sneakers, contemporary streetwear, and technical apparel.

ELIGIBILITY

By using the Site, you represent that:

• You are legally capable of entering into a binding agreement
• You are at least the age of majority in your jurisdiction, or you are using the Site with the authorization of a parent or legal guardian
• The information you provide is accurate and complete
• You will use the Site only for lawful purposes
• You will comply with these Terms and applicable law

You must not use our products or services for an unlawful or unauthorized purpose.

PRODUCT INFORMATION

We make reasonable efforts to display accurate:

• Product titles
• Product descriptions
• Photographs
• Available colors
• Available sizes
• Materials and product features
• Prices
• Availability information

However, colors and product appearance may vary slightly because of photography, lighting, production batches, display settings, or device differences.

Measurements and sizing conversions are approximate unless expressly stated otherwise. Sizing may vary by model, product, or manufacturer.

Customers are responsible for reviewing the product information and selecting the correct size, color, model, and quantity before submitting an order.

We reserve the right to correct typographical errors, inaccurate information, or omissions and to update product information without prior notice.

INDEPENDENT RETAILER AND TRADEMARK DISCLOSURE

Weston Row is an independent retailer.

Unless expressly and verifiably stated on an individual product page, Weston Row is not affiliated with, sponsored by, endorsed by, or an authorized representative of any brand referenced on the Site.

All brand names, logos, product names, trademarks, service marks, and other intellectual property are the property of their respective owners. Their appearance on the Site is solely for product identification and descriptive purposes.

No use of a third-party trademark should be interpreted as an endorsement, sponsorship, partnership, or authorization.

RESPONSIBLE SOURCING

We do not knowingly offer counterfeit, stolen, unlawfully sourced, illegally imported, or intellectual-property-infringing merchandise.

We may review supplier information and retain relevant purchase, supplier, payment, and transaction records where applicable.

If we receive credible information that a listing may violate applicable law or third-party intellectual property rights, we may:

• Investigate the listing
• Request supporting documentation
• Suspend or remove the product
• Cancel affected orders
• Contact affected customers
• Take other appropriate corrective action

PRICES

Prices are displayed in the currency selected or presented on the Site.

We reserve the right to change prices at any time before an order is accepted. A price change will not normally affect an order that has already been accepted, except in cases of an obvious pricing or technical error.

Discounts, promotional codes, and special offers:

• May be subject to additional conditions
• May have expiration dates
• May apply only to eligible products
• May not be combined unless expressly permitted
• May be withdrawn or corrected when affected by error, misuse, or fraud

TAXES, DUTIES AND OTHER CHARGES

Applicable taxes collected by the store will be displayed during checkout where possible.

International orders may be subject to import duties, customs charges, brokerage fees, or local taxes imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for charges assessed by local customs, tax, or governmental authorities.

ORDERS

Submitting an order constitutes an offer to purchase the products listed in the order.

An order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted, verified, fulfilled, or shipped.

We may accept, decline, cancel, limit, or request verification for an order when:

• Payment cannot be authorized
• Information is incomplete or inaccurate
• The shipping address cannot be verified
• The product is unavailable
• A pricing or listing error has occurred
• The transaction presents a significant fraud or security risk
• The order appears intended for unauthorized resale or abusive activity
• Fulfilling the order would violate applicable law, these Terms, or another store policy

If we cancel a paid order, an eligible refund will be initiated to the original payment method.

ORDER INFORMATION

You agree to provide current, complete, and accurate information, including:

• Full name
• Email address
• Billing address
• Shipping address
• Postal code
• Telephone number, where requested
• Other information reasonably necessary to process the order

You are responsible for reviewing your information before completing checkout.

PAYMENT

Available payment methods are displayed at checkout and may include payment services provided by Shopify Payments, PayPal, Stripe, card networks, banks, or other providers.

Payment providers process payment information under their own terms and privacy policies.

Weston Row does not request complete payment-card numbers, card security codes, PayPal passwords, banking passwords, or payment-account login credentials by email.

The presence of a payment method on the Site does not imply that the payment provider sponsors, endorses, certifies, or guarantees Weston Row or its products.

PAYMENT AUTHORIZATION AND FRAUD PREVENTION

Orders may be subject to payment authorization and security review.

We may consider:

• Billing and shipping address consistency
• Address validity
• Payment authorization results
• Unusual ordering patterns
• Multiple failed payment attempts
• Device or network risk signals
• Reshipping or forwarding activity
• Relevant information supplied by ecommerce, payment, or fraud-prevention providers

We may contact you using the information supplied at checkout to verify limited order information.

An order that cannot be reasonably verified may be delayed, canceled, or refunded.

PRODUCT AVAILABILITY

All products are subject to availability.

An item may become unavailable after an order is submitted because of:

• Inventory discrepancies
• Simultaneous purchases
• Quality-control concerns
• Supplier interruptions
• Size or color shortages
• Listing errors

If an item is unavailable, we may offer:

• Additional fulfillment time
• A comparable replacement selected with your approval
• Cancellation of the unavailable item
• A refund to the original payment method

We will not knowingly substitute a materially different product without your consent.

ORDER PROCESSING

Orders are processed according to our published Order Processing Policy.

Processing may include:

• Payment confirmation
• Fraud and security review
• Address verification
• Product availability confirmation
• Product inspection
• Packaging
• Transfer to the applicable carrier

Processing and delivery estimates are not guarantees unless applicable law expressly requires otherwise.

SHIPPING AND DELIVERY

Shipping is governed by our published Shipping Policy.

When tracking becomes available, shipment information may be sent to the email address associated with the order.

Delivery may be affected by:

• Carrier operations
• Customs processing
• Weather
• Public holidays
• Address problems
• Failed delivery attempts
• Transportation disruptions
• Events outside our reasonable control

Items in the same order may be shipped separately and may have different tracking numbers.

CUSTOMER RESPONSIBILITY FOR DELIVERY

Customers are responsible for providing a complete and deliverable shipping address.

If tracking shows that a package was delivered but it cannot be located, the customer should promptly:

• Check the mailbox or parcel locker
• Check with household members
• Check with neighbors or building management
• Review secure delivery locations
• Contact the local carrier
• Contact Weston Row with the order and tracking information

We will reasonably assist in reviewing delivery concerns but cannot guarantee a specific carrier investigation result.

RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our published Return and Refund Policy.

Return requests must be submitted within 30 calendar days after carrier-confirmed delivery.

Customers must contact us before returning an item. Merchandise sent without confirmed return instructions may be delayed, refused, or returned to the sender.

For a return unrelated to a product defect or our fulfillment error, the customer is responsible for return shipping costs.

For a claimed damaged, defective, incorrect, or materially different item, the customer must provide reasonable supporting evidence, such as photographs or video.

Nothing in these Terms limits mandatory consumer rights under applicable law.

CANCELLATIONS AND ORDER CHANGES

We will make a reasonable effort to assist, but changes or cancellations cannot be guaranteed after the order has:

• Entered processing
• Been packed
• Been transferred to a shipping carrier
• Otherwise become impractical to change

After shipment, the Return and Refund Policy will apply.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its original content, layout, text, graphics, design elements, and store materials are owned by or licensed to Weston Row and are protected by applicable intellectual property laws.

You may use the Site only for personal, non-commercial shopping purposes.

You must not, without appropriate permission:

• Copy or reproduce Site content
• Republish product descriptions or photographs
• Use automated systems to scrape or extract Site data
• Modify or create derivative works from Site content
• Use our store name, branding, or content in a misleading manner
• Imply an affiliation with Weston Row
• Use Site materials for fraudulent or unlawful activity

Third-party trademarks remain the property of their respective owners.

INTELLECTUAL PROPERTY COMPLAINTS

A rights owner or authorized representative may report a potential intellectual property concern by emailing:

yanguoxiong024@outlook.com

The notice should include:

• Identification of the protected work, trademark, or right
• Identification and URL of the disputed material
• Contact information for the reporting party
• A statement explaining the basis of the complaint
• Documentation showing authorization to act, where applicable
• Any other information reasonably necessary to investigate

We may remove or restrict access to disputed content while reviewing a sufficiently documented complaint.

REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, comment, suggestion, or other content, you represent that:

• You have the right to submit it
• It is accurate to the best of your knowledge
• It does not infringe third-party rights
• It is not unlawful, abusive, deceptive, defamatory, or fraudulent
• It does not contain malware or harmful code

You grant Weston Row a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish submitted content in connection with operating and promoting the store, subject to applicable law and our Privacy Policy.

We may remove content that violates these Terms or applicable law.

PROHIBITED USES

You must not use the Site to:

• Violate applicable law
• Commit fraud or identity theft
• Use an unauthorized payment method
• Conduct card testing
• Submit false or misleading information
• Upload harmful code
• Attempt to gain unauthorized access
• Interfere with Site or checkout security
• Scrape or harvest customer information
• Impersonate another person or organization
• Infringe intellectual property or privacy rights
• Abuse returns, refunds, promotions, or chargebacks
• Place orders for illegal or unauthorized purposes
• Engage in conduct that harms customers, payment providers, carriers, or Weston Row

We may restrict access, cancel orders, preserve relevant records, or report suspected unlawful activity when appropriate.

THIRD-PARTY SERVICES AND LINKS

The Site may use or link to third-party services, including:

• Shopify
• Payment providers
• Shipping carriers
• Social media platforms
• Analytics services
• Advertising providers
• External websites

Third parties operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, accuracy, or practices of third-party services except to the extent required by applicable law.

PRIVACY

Our collection and use of personal information are governed by our Privacy Policy and Your Privacy Choices page.

The Site is hosted by Shopify, which may collect and process customer information to provide ecommerce, checkout, fraud-prevention, Shop, Shop Pay, analytics, personalization, and other applicable services.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Site and services are provided on an “as available” basis.

We do not guarantee that:

• The Site will always be uninterrupted or error-free
• Every technical error will be corrected immediately
• Every product will remain continuously available
• Delivery estimates will never be affected by carriers or customs
• Third-party services will always remain available

This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Weston Row will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Site or services.

This may include loss caused by:

• Third-party service interruptions
• Carrier or customs delays
• Customer-provided address errors
• Unauthorized account access not caused by our failure to use reasonable safeguards
• Events outside our reasonable control

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, or legally protected consumer rights.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from:

• Your unlawful use of the Site
• Your violation of these Terms
• Your infringement of third-party rights
• Fraudulent information or unauthorized payment activity submitted by you

This provision does not apply where prohibited by applicable consumer law.

TERMINATION

We may suspend or terminate access to the Site when we reasonably believe that a user has:

• Violated these Terms
• Engaged in fraud or unlawful activity
• Threatened Site or payment security
• Abused store policies
• Harmed customers, service providers, or Weston Row

Obligations and liabilities incurred before termination will continue where applicable.

FORCE MAJEURE

We are not responsible for a failure or delay caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• War or civil unrest
• Government action
• Customs restrictions
• Labor disputes
• Carrier disruption
• Internet or infrastructure failure
• Public-health emergencies
• Supplier interruption

We will make reasonable efforts to communicate material delays and provide an appropriate resolution where required.

GOVERNING LAW

These Terms are governed by the laws applicable in the State of Alaska and the United States, without regard to conflict-of-law principles.

This choice of law does not deprive customers of mandatory consumer protections available under the laws of their place of residence.

SEVERABILITY

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

ENTIRE AGREEMENT

These Terms, together with the policies and notices published on the Site, constitute the agreement between you and Weston Row regarding use of the Site and purchases made through it.