Shipping policy

Last Updated: July 2026

At Weston Row, we are committed to providing reliable and convenient worldwide shipping for our customers.

We offer FREE Worldwide Standard Shipping on all orders.


1. Order Processing Time

Orders are carefully prepared and processed after payment confirmation.

Processing time:

1–3 business days

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.


2. Worldwide Free Shipping

We provide free standard shipping to customers worldwide.

Available shipping destinations include:

  • United States
  • Canada
  • United Kingdom
  • Europe
  • Australia
  • New Zealand
  • Asia
  • Other supported international locations

Some remote areas may experience longer delivery times due to carrier availability.


3. Estimated Delivery Time

Estimated delivery times:

United States:
7–15 business days

Canada, UK, Europe, Australia:
10–20 business days

Other International Locations:
10–30 business days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Customs processing
  • Local carrier delays
  • Weather conditions
  • Other factors beyond our control

4. Order Tracking

Once your order has been shipped, a tracking number will be sent to your email.

You can use the tracking information to monitor your package during transit.

Please allow 24–72 hours for tracking information to update after shipment.


5. Customs, Duties and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

Any customs fees or taxes charged by local authorities are the responsibility of the customer.

Weston Row is not responsible for delays caused by customs inspections.


6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check:

  • Full name
  • Shipping address
  • Postal code
  • Contact information

If incorrect information causes delivery issues, additional shipping costs may apply.


7. Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control.

If your package has not arrived within the estimated delivery timeframe, please contact us and we will assist you in locating your order.


8. Contact Us

If you have any questions regarding shipping, please contact:

Weston Row

Email:
yanguoxiong024@outlook.com

Address:

535 Beluga Ave APT D
Jber, Alaska 99505
United States

Website:

https://softelux.com/