Contact information
CONTACT INFORMATION
Last Updated: August 25, 2026
Weston Row is committed to providing customers with accessible and transparent contact information.
BUSINESS INFORMATION
Store Name: Weston Row
Website: https://softelux.com/
Customer Service Email: yanguoxiong024@outlook.com
Business Address:
Weston Row
535 Beluga Ave, Apt D
JBER, AK 99505
United States
CUSTOMER SUPPORT
Please contact us by email for assistance with:
• Product information
• Sizing questions
• Order confirmation
• Order changes or cancellations
• Shipping-address corrections
• Shipment tracking
• Delivery concerns
• Returns and exchanges
• Refunds
• Damaged, defective, or incorrect products
• Privacy requests
• Intellectual property concerns
• Payment or account-security concerns
EMAIL INSTRUCTIONS
Email: yanguoxiong024@outlook.com
To help us locate and review your request, please include:
• Your full name
• Your order number
• The email address used at checkout
• The product involved
• A clear description of your request
• Your tracking number, if applicable
• Relevant photographs or video for damaged, defective, or incorrect items
Please check your spam or junk folder if you are waiting for a reply.
RETURNS
You must contact us before returning merchandise.
Do not return products to the business address shown on this page unless our customer-service team specifically confirms that it is the correct return address for your request.
After reviewing an eligible return request, we will provide the applicable return instructions and confirmed return address.
SECURITY NOTICE
Weston Row will never ask you to send the following information by email:
• Your complete payment-card number
• Card security code
• PayPal password
• Online banking password
• Shopify or Shop account password
• Other payment-account login credentials
If you receive a suspicious message claiming to represent Weston Row, do not provide payment credentials. Forward the message to:
PRIVACY REQUESTS
To submit a privacy request, email:
Use the subject line:
Privacy Request – Weston Row
We may take reasonable steps to verify your identity before processing a request for access, correction, deletion, or another privacy right.
INTELLECTUAL PROPERTY REPORTS
Rights owners or their authorized representatives may report a potential intellectual property concern by emailing:
Please include:
• Identification of the protected trademark, copyrighted work, or other right
• The URL of the relevant product or content
• Your contact information
• The reason for the complaint
• Documentation showing your authority to submit the report, where applicable
We will review sufficiently documented notices and take appropriate action where required.
INDEPENDENT RETAILER DISCLOSURE
Weston Row is an independent retailer.
Unless expressly and verifiably stated on an individual product page, Weston Row is not affiliated with, sponsored by, endorsed by, or an authorized representative of any brand referenced on the website.
Brand names, logos, trademarks, and product names belong to their respective owners and are used solely to identify and describe products.