Refund policy

Last Updated: July 2026

At Weston Row, customer satisfaction is our priority. We want every customer to have a smooth and reliable shopping experience.

If you are not completely satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.

Please read this policy carefully before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
The item must include original packaging, tags, and accessories when applicable.
The item must not have been washed, altered, damaged, or show signs of use.

Items that do not meet these requirements may not be accepted for return.

2. Return Request Process

Before returning any item, customers must contact our customer support team for return approval.

Please provide:

Order number
Customer name
Email address used for purchase
Reason for return
Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return authorization.

Unauthorized returns may not be accepted.

3. Return Shipping Address

Weston Row operates through an international fulfillment system.

For approved returns, customers may be required to send items back to our designated return center in China.

The return address will be provided after your return request has been reviewed and approved.

Please do not return items to the original shipping address or any other address without confirmation from our customer service team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

Incorrect
Damaged during delivery
Confirmed to have a manufacturing issue

Return shipping costs depend on:

Customer location
Shipping carrier
Package weight
Destination country

These costs are determined by the shipping provider and are not controlled by Weston Row.

We recommend using a trackable shipping method for all returns.

Weston Row is not responsible for lost or damaged return packages during transit.

5. Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

After approval:

Your refund will be processed to the original payment method.
Refunds are usually completed within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the item received was incorrect or defective.

6. Items Damaged, Defective, or Incorrect

If you receive an item that is:

Damaged
Defective
Different from the item ordered

Please contact us within 7 days after delivery.

Please include:

Order number
Photos or videos showing the issue

Our team will review your request and provide an appropriate solution, which may include:

Replacement
Partial refund
Full refund

depending on the situation.

7. Size Issues and Exchanges

For clothing and footwear purchases, we recommend reviewing the size guide before ordering.

If the item does not fit due to size selection, customers may request a return according to this policy.

At this time, Weston Row does not offer direct exchanges.

If you need another size or style, please request a return and place a new order after the return process is completed.

8. Order Cancellation

Orders are processed quickly after payment confirmation.

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the fulfillment process.

Once an order has been processed or shipped, cancellation may not be available.

9. Out-of-Stock Orders

Although we make every effort to maintain accurate inventory information, certain sizes, colors, or styles may occasionally become unavailable due to inventory updates.

If an item becomes unavailable after purchase, we will contact you by email and provide available solutions: