FAQ


1. Where are orders shipped from?

Weston Row serves customers worldwide through our international fulfillment network.

Orders are shipped from our fulfillment centers in China to ensure efficient processing and reliable worldwide delivery.

Depending on product availability and destination, shipping methods and transit times may vary.

2. Do you offer worldwide shipping?

Yes.

We offer FREE Worldwide Standard Shipping for customers around the world.

We currently ship to many countries and regions, including:

  • United States
  • Canada
  • United Kingdom
  • Europe
  • Australia
  • New Zealand
  • Asia
  • Other supported international destinations

Shipping availability may vary depending on destination and carrier coverage.

3. How long does shipping take?

Orders are usually processed within:

1–3 business days

Estimated delivery times:

United States:
10–20 business days

Canada, UK, Europe, Australia:
10–25 business days

Other international locations:
10–30 business days

Delivery times may vary due to:

  • Customs clearance
  • Local carrier processing
  • Weather conditions
  • Public holidays
  • Other factors outside our control

4. Will I receive tracking information?

Yes.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking updates after shipment.

5. What happens if an item is out of stock?

We make every effort to keep our inventory information accurate.

In rare cases, certain sizes, colors, or styles may become unavailable after an order is placed.

If this happens, we will contact you by email as soon as possible and provide solutions, including:

  • Selecting another available size or style
  • Choosing another product
  • Receiving a full refund

We will always work with our customers to find the best solution.

6. How do returns work?

We offer a 30-day return policy.

If you would like to return an item, please contact our customer support team before sending the package back.

After your return request is approved, we will provide the return instructions.

Please do not send items back without contacting us first.

7. Where do I send my return?

Because Weston Row operates with an international fulfillment system, approved returns are generally sent back to our designated return center in China.

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • A confirmed product quality issue occurred

Return shipping fees depend on the carrier and destination.

We recommend using a trackable shipping service for all returns.

8. Who pays for return shipping?

Customers are responsible for return shipping costs for:

  • Size issues
  • Personal preference changes
  • Ordering the wrong item
  • Other non-quality related reasons

If the item received is incorrect or defective, Weston Row will review the issue and provide an appropriate solution.

9. Are there any customs fees?

International orders may be subject to customs duties, taxes, or import fees depending on local regulations.

Any customs charges are the responsibility of the customer.

Weston Row is not responsible for delays caused by customs inspections.

10. How can I contact customer support?

For any questions regarding orders, shipping, returns, or products, please contact:

Weston Row

Email:
yanguoxiong024@outlook.com

Business Address:

535 Beluga Ave APT D
Jber, Alaska 99505
United States

Customer Support Hours:

Monday - Friday
9:00 AM - 6:00 PM (US Time)

We usually respond within 24–48 business hours.