FAQ


FREQUENTLY ASKED QUESTIONS

  1. WHAT DOES WESTON ROW SELL?

Weston Row offers athletic footwear, lifestyle sneakers, streetwear, and technical apparel. Available products, colors, sizes, prices, and inventory are displayed on the relevant product pages.

  1. IS WESTON ROW AFFILIATED WITH THE BRANDS SHOWN ON THE WEBSITE?

Weston Row is an independent retailer. Unless expressly and verifiably stated on a specific product page, we are not affiliated with, sponsored by, endorsed by, or an authorized representative of any brand referenced on this website.

Brand names and trademarks belong to their respective owners and are used only to identify and describe products.

  1. HOW DOES WESTON ROW ADDRESS PRODUCT SOURCING?

We work to obtain products through suppliers and commercial channels that we evaluate based on available business information. We retain relevant supplier, purchase, and transaction records where applicable.

We do not knowingly list counterfeit, stolen, unlawfully imported, or intellectual-property-infringing merchandise.

  1. HOW DO I SELECT THE CORRECT SIZE?

Please review the size information provided on the product page before ordering. Sizing may vary by product, style, or manufacturer.

If you need help, contact us before ordering and include the product link, your usual size, and your foot length or relevant body measurements.

  1. WHAT PAYMENT METHODS ARE ACCEPTED?

Available payment methods are displayed at checkout and may vary depending on the customer’s location and the payment services enabled for the store.

Payments are processed through the secure third-party payment provider presented at checkout. Weston Row does not ask customers to submit complete payment-card information by email.

  1. WHY IS MY ORDER BEING REVIEWED?

Some orders may be reviewed to prevent unauthorized payments, identity misuse, address errors, card testing, reshipping fraud, and other suspicious activity.

We may verify the billing or shipping information, contact the customer using the information supplied at checkout, or request limited non-sensitive confirmation. We will never request a payment password or complete card security information by email.

  1. CAN WESTON ROW CANCEL A HIGH-RISK ORDER?

We reserve the right to cancel and refund an order when payment cannot be verified, the address appears incomplete or invalid, the transaction presents a significant fraud risk, the item is unavailable, or fulfilling the order would violate applicable law or store policy.

  1. WILL I RECEIVE ORDER CONFIRMATION?

After a successful checkout, an order confirmation is normally sent to the email address entered at checkout. Please check your spam or junk folder if you do not see it.

If you entered an incorrect email address, contact us with your name and other non-sensitive order details.

  1. HOW CAN I TRACK MY ORDER?

When tracking becomes available, the tracking number or shipment update will be sent to the email address associated with the order.

Tracking events can take time to update after a parcel is transferred between carriers or postal services.

  1. WHEN WILL MY ORDER ARRIVE?

Estimated processing and delivery information is displayed during checkout or in the applicable Shipping Policy. Delivery dates are estimates and may be affected by carrier operations, customs processing, weather, holidays, address problems, or other circumstances outside our direct control.

  1. ARE CUSTOMS DUTIES OR IMPORT TAXES INCLUDED?

Taxes collected by the store are shown at checkout where applicable. International orders may be subject to import duties, customs charges, or local taxes imposed by the destination country.

Unless otherwise stated at checkout or required by law, charges assessed by local authorities are the customer’s responsibility.

  1. CAN I CHANGE OR CANCEL AN ORDER?

Contact us as soon as possible with your order number and requested change. We will try to assist, but a change or cancellation cannot be guaranteed after the order has entered processing or shipping.

  1. WHAT IS THE RETURN PROCESS?

Returns are handled according to the Refund Policy published on our website. Contact us before returning an item so that we can review the request and provide the applicable instructions.

Do not send a return to an address that has not been confirmed by customer support.

  1. WHEN WILL A REFUND BE ISSUED?

Approved refunds are returned to the original payment method. Processing time may vary by payment provider or financial institution.

Shipping charges, return costs, deductions, and eligibility conditions are governed by the published Refund Policy and applicable law.

  1. WHAT SHOULD I DO IF AN ITEM IS DAMAGED OR INCORRECT?

Contact us promptly and include:

• Your order number
• A description of the issue
• Photographs of the item
• Photographs of the packaging and shipping label
• Any other relevant information

We will review the documentation and provide an appropriate resolution under our policies and applicable consumer law.

  1. WHAT IF TRACKING SAYS DELIVERED BUT I CANNOT FIND THE PACKAGE?

Please check your mailbox, parcel locker, building reception, household members, neighbors, and other secure delivery locations. You should also contact the local carrier using the tracking number.

If the package remains missing, contact us so we can review the shipment and assist with the next appropriate step.

  1. HOW DO I REPORT A PRODUCT OR INTELLECTUAL PROPERTY CONCERN?

Rights owners or their authorized representatives may contact:

yanguoxiong024@outlook.com

Please include identification of the protected work or trademark, the relevant product URL, your contact information, and documentation showing your authority to submit the report.

We review sufficiently documented reports and take appropriate action where required.